Returns & Refund Policy
If you are looking for a transparent and reliable quality guarantee for your jewelry sourcing,
this page covers our quality dispute protocols, step-by-step RMA procedures, and clear refund terms for B2B OEM/ODM orders.
General
1. Quality Dispute Protocol
If quality issues arise upon receipt, we follow these steps to resolve the matter fairly:
Notification: Client provides a written report with photo/video evidence within 7–15 days of delivery.
- Investigation: Both parties confirm the root cause and liability.
- Resolution: For factory-side errors, we provide replacements, repairs, or refunds as per contract. For client-side errors, no returns or refunds will be provided once production or shipment is complete.
- For Transit Damage: Liability, claims, and refunds are strictly determined by the agreed Trade Terms (Incoterms) for each shipment (e.g., EXW, FOB, or DAP).
2. Return & Refund Process
For approved returns, please follow our procedure:
- Step 1: Confirm the return reason and the responsible party.
- Step 2: We will send you the refund address.
- Step 3: Client arranges shipping (costs borne by the party at fault).
- Step 4: Inspection of returned goods upon arrival.
- Step 5: Refunds are processed within 15 business days to the original payment account.
3.Refund Ratio Reference
| Scenario | Refund Ratio |
|---|---|
|
Our responsibility (quality issue) |
100% of payment + return shipping cost |
|
Our responsibility (wrong shipment) |
100% of payment + return/replacement shipping |
|
Client reason (no longer needed) |
Non-refundable |
|
Transport issue |
Refunds are determined by the agreed Trade Terms (Incoterms) |
